Technical Support

A paper can jam if is not rigid enough (if it’s “floppy”): compare it with Navigator paper by placing both over the edge of a table to see which one is the floppiest, and therefore more likely to jam.

If a paper has been out of its wrap for a long time, it will have absorbed humidity from the atmosphere: when it is printed, the water will evaporate more from the hotter side, which will cause it to curl and jam. This is especially the case on a Monday morning, when paper has been in a cold, damp environment and is then passed through a hot printer without having a chance to warm up. If a printer has used rough, low quality paper in the past, it will cause the pick-up rollers to be worn out, meaning that any good and smooth paper like Navigator may have feeding issues.

To get around this, either use a cotton bud to clean the rollers or have the printer serviced by a professional technician.

Paper should be handled carefully and kept away from dust and moisture. In order to avoid runnability problems, paper shouldn’t be left in the printer or copier feeding trays during the weekend.

It should be kept inside its original wrapper, re-sealed, with sheets taken out only when required.

You can check out more tips on how to better handle paper on our “Navigator Printing tips” factsheet.

Curl occurs because of the temperature paper undergoes while being printed (and is seriously impact by moisture levels of the paper). When paper curls, its flat surface is affected and so is its runnability, because its shape will notfollow the printer’s rolls so easily, causing paper jams. Also, the curlier the paper, the more time is spent organizing the printouts because sheets don’t stack in a uniform pile, making the whole process more time consuming.

“ALSO, THE CURLIER THEPAPER,THE MORE TIME IS SPENT ORGANIZING THE PRINTOUTS..."

When paper is printed, it tends to curl due to the higher heat applied on one side rather than the other. If you try to print on the reverse side, it may jam. A higher quality paper such as Navigator will resist curling and can therefore be used for duplex printing (the more toner or inkjet coverage, the higher the weight of Navigator paper should be). Good paper opacity is also very important for double sided printing. As Navigator has high opacity, the print will be greatly legible on both sides, not being shaded by the opposite side.

Printing on both sides gives a better look to reports and presentations and reduces the number of sheets used: even if you use Navigator Colour Documents 120g.m^-2g/m², you are only using the equivalent of 60g paper printed on one side only. This is both economically and environmentally friendly.

Yes, Navigator paper is suited for any type of equipment. Actually, it is tested daily in the most demanding and well-known machine manufacturers, like Brother, Canon, Epson, HP, Kyocera, Lexmark, OKI, Ricoh, Tektronix and Xerox.
Furthermore, Navigator is tested by the most recognized laboratory in the World, BLI, which provides independent certification for the high performance levels of Navigator, 99,99% paper jam free.

“...NAVIGATOR PAPER IS SUITED FOR ALL TYPES OF EQUIPMENT."

Dusting is the white powderfound in printers.This happens when printers run lower quality papers, which cause problems that jeopardize the proper functioning of the equipment. To avoid this, dust needs to be removed regularly to enable printers to function well. Because Navigator incorporates excellent filler, as well as having a special surface treatment, it is able to minimize dusting, meaning printers and copiers using it need to be serviced less often.

“DUSTING IS THE WHITE POWDER FOUND IN PRINTERS."

Yes, different applications require different kinds of paper. For example, if you are looking to print some emails or copy drafts, you should use a lower grammage, such as Navigator Eco-Logical, since it implies cost and environmental benefits. If you are looking to print something colourful that is meant to impress, Navigator Colour Documents would be a better option.

For more tips about how to choose the right paper, you can visit our website.